Live Chat Representative

Job Description:

As a Live Chat Representative at IHH Healthcare Berhad in Johor Bahru, Johor, you will be responsible for providing exceptional customer service and support through live chat interactions. This part-time position at the Associate Level requires at least 3 years of experience in a similar role.

Responsibilities:
- Respond to live chat inquiries promptly and professionally
- Resolve customer issues and concerns efficiently and effectively
- Provide accurate information about products and services
- Manage multiple chat conversations simultaneously
- Collaborate with other departments to address customer needs
- Meet and exceed performance metrics and goals
- Maintain a positive and customer-centric attitude at all times

Requirements:
- Driven and resourceful personality traits
- Strong leadership and strategic planning skills
- Excellent written communication skills
- Ability to multitask and prioritize effectively
- Previous experience in customer service or live chat support
- Proficiency in computer applications and software
- Flexibility to work evenings and weekends as needed

Benefits:
- Joining Bonus
- Parental leave
- Company transportation
- Empowering work environment that values employee input and decision-making

Equal Opportunity Statement:
IHH Healthcare Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.