Live Chat Representative - Remote Work

Job Description:

Kuala Lumpur Kepong Berhad is seeking a part-time Live Chat Representative to join our team in George Town, Penang, on a remote work basis. This entry-level position requires no prior experience, making it an excellent opportunity for individuals looking to gain experience in customer service and communication.

Responsibilities:- Engage with customers via live chat to provide support, answer questions, and resolve issues in a timely and professional manner- Work collaboratively with team members to ensure a seamless customer experience- Utilize problem-solving skills to address customer inquiries and complaints effectively- Document customer interactions and feedback for analysis and improvement purposes- Adhere to company policies and procedures while maintaining a high level of customer satisfaction- Demonstrate adaptability and motivation to excel in a remote work environment- Leverage data to inform decisions and drive strategic initiatives

Requirements:- Excellent communication skills and ability to interact with customers in a friendly and professional manner- Strong teamwork and decision-making skills- Adaptability to work remotely and independently- Motivated to learn and grow in a fast-paced environment- High school diploma or equivalent- Basic computer skills and familiarity with live chat software is a plus

Benefits:- Company-provided equipment- Dental insurance- Parental leave

Equal Opportunity Statement:Kuala Lumpur Kepong Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: June 25, 2024

Join our team as a Live Chat Representative and be part of a dynamic company that values teamwork, communication, and customer satisfaction. Apply now to kickstart your career in customer service!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.