As Location Support Specialist, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services' pro-longed arm on site to provide technical assistance and support in troubleshooting.
Key responsibilitiesAct as Support Services' extended arm on site for technical assistance and troubleshooting. Provide hands-on support for end users for incidents that cannot be solved remotely.
Responsible for on-site configurations, installations and inspections of products and services (e.g. hardware for new employees).
Provide technical assistance such as troubleshooting of malfunctioning software and hardware, as well as perform local installations for offices and warehouses only.
Responsible for documentation and communication of ongoing assignments, progress, and potential areas of improvement.
Provide hands and feet for infrastructure specific needs including physical checks/ work and maintenance (infrastructure vendor management e.g., ISP, telephone etc.).
QualificationsTo be successful in the role as a Location Support Specialist, you are solution oriented and have a problem-solving attitude. You are service minded and value intrapersonal communication.
What you need to succeed:Experience in providing hardware and software diagnostics and support.
Proficiency in operational understanding about common office, store and warehouse equipment and technologies (printers, laptops, smartphones LAN etc.).
Proficiency in operational understanding of IT-infrastructure services, components, and architecture.
Having a holistic approach and a will to solve issues by finding and fixing the root cause and the ability to multi-task and handle different situations/and people in parallel.
System knowledge and understanding (Operating System, APIs, etc).
Additional InformationThis is a full-time position, reporting to the Local Service Owner.
You will be based at Malaysia Office at Bukit Bintang or Distribution Centre at Shah Alam.
Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through career page.#J-18808-Ljbffr