Job Code: M22-KW-C(A45)Position: Customer Service ExecutiveIndustry: Logistic Services ProviderSalary Package: RM2000-3800 (Negotiable)Working Location: Setia TropikaWorking Days & Hours:5 day's Work in Office: Monday to Friday (Time 9.00 am - 6 pm)0.5 days Work from Home: Saturday (Time 9.00am - 1 pm)**Benefits**:Work life balance, attractive remuneration package & benefits and allowanceKWSP and SOCSOGrowth and Development opportunities.Yearly Increments to upgrade the basic salary yearly & improve the lifestyle.**Responsibilities**:- Ensure customer's orders are correctly & timely updated in the system.- Responsible to update the system on each job work flow do billing and submit job for closing once job complete.- Handling and ensure accuracy & timeliness on all the shipping & operational activities.- Provide exceptional customer service and support to clients, including responding to inquiries and resolving complaints.- Monitor shipment status and notify customers of all details of shipment updates, for both FCL/ LCL export and import.- Ensure customer details are updated in all operational systems.- Ensure that all documentation meets import/ export regulations.- Timely preparation of all required documentation during shipment arrangement.- Prepare monthly reports for management reports as requested from time to time.- Manage and coordinate with vendor/ suppliers to ensure they are providing quality and stable services.- Collaborate with internal teams to fulfill customer expectations.- Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.- Liaison with customers, agents, operations and service providers on all operational related matters.- May perform other duties as and when required.**Job Requirements**:- Good command, written and speaking English, Bahasa Malaysia and Mandarin to deal with locals or foreign clients from China- Must have relevant working experience in shipping/ Freight Forwarding/ Logistics customer service- Must have FCL/ LCL Import/ Export Ocean and Air Freight experience- Exceptional customer service and follow up skills.- Must have knowledge in handling basic computer (Microsoft Excel/Word etc) and other IT Apps will be added advantage.- Good communication, self-motivated and interpersonal skills.- Ability to multi-task, prioritise and manage time effectively- Exceptional customer service and follow up skills.- Ability to multi-task, prioritize, and manage time effectively.- Must be a strong team player with good working attitude, disciplined, punctual and behavior.- Ability to work in a fast-paced and deadline-driven environment, with minimum supervision.- Undertake any other duties assigned by superior from time to time.- Training will be provided.
