Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Eastspring a place where you can Connect, Grow and Succeed.
KEY ACCOUNTABILITIESProvide application support to business users, ensuring service requests are performed according to support procedures.
Implement projects according to business requirements and project timelines.
Review application design and technical specification documentation provided by vendors.
Automate manual report generation by writing scripts and SQL queries, enabling users to create reports independently.
Develop test scripts for both in-house and vendor-based applications.
Design and optimize database structures for performance.
Ensure application code development adheres to group standards.
Perform unit testing to ensure minimal flaws in developed applications and ensure thorough testing and sign-off by the Business unit before production deployment.
Assist in User Acceptance Testing (UAT) and documentation with developers.
Ensure all changes follow the Software Development Life Cycle (SDLC) processes and documentation.
Provide training to team members as needed.
Review and ensure database security configurations and patches meet group standards.
Conduct periodic vendor assessments and due diligence on external application vendors.
Review Service Level Agreements (SLAs) with external application vendors as per group-defined frequency.
Participate in disaster recovery planning and execution.
Perform server maintenance and application deployment.
Work on automation projects using tools such as Jenkins, Azure DevOps, GitHub, Power Automate, Microsoft Typescript, SSIS, and Power BI.
Act as a solution architect for onboarding new solutions and implementing changes to existing ones.
Assume any additional duties and responsibilities as assigned by management.
EXPERIENCE / QUALIFICATIONSDiploma/Bachelor's degree in Information Management, Computer Science, or a related field.
Minimum 4-6 years of experience in providing application support.
Hands-on experience in programming with ASP .NET 2.0 and above, VB Scripting, SQL databases, SSRS, and SSIS.
Experience with Oracle support is an advantage.
Experience managing small projects is an advantage.
Zeal to learn new technologies and ability to adapt to changes within the company.
Proficiency with Microsoft SQL Server.
Ability to perform SQL database performance monitoring, database changes, security hardening, and necessary adjustments.
Knowledge of technical applications and a good understanding of operating systems, computers, and application software.
Strong problem-solving and analytical skills to identify issues and create action plans.
Good organizational skills.
Ability to work under pressure and meet tight deadlines.
Ability to create and maintain strong working relationships with colleagues and customers; promote a team environment.
Business awareness and understanding of IT business requirements.
Stay up to date with developments in new technology.
Eastspring is an equal opportunity employer.We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time/fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.#J-18808-Ljbffr