Full time
Join the Growing Team at Singtel Financial Shared Services in Malaysia!
Are you ready to embark in the exciting world of finance and technology?Singtel Financial Shared Services (FSS)is expanding its operations in Malaysia, and we're looking for passionate, driven individuals to join our dynamic team!
*In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn. Bhd.
Why Singtel Finance Shared Services?
Grow Your Financial Digital Literacy: Enhance your expertise in the latest financial technologies and practices in a collaborative, fast-paced shared services environment.
Impactful Work: Contribute to global operations while making a tangible impact on how businesses manage their financial operations.
Career Growth: As we expand, you'll have plenty of opportunities to learn, grow, and advance in your career.
TheManager, Billing Managementis primarily responsible for overseeing thebilling operations functionsof the company. He/She willlead the billing team , ensuring accurate and timely invoicing and resolving billing discrepancies in a timely manner, minimizing impact to customer and revenue. This role requires ensuring that billing processes and systems are set up in an optimal and efficient manner in serving our customers' needs and ensuring revenue assurance.
Make an Impact by:
Playing a vital role in team management through leading, coaching, developing, and motivating a team of staff.
Working with various stakeholders to ensure billing processes and systems are set up to support the billing of services provided to the customers and service providers.
Ensuring bills issued are complete, accurate, and timely, which includes monitoring of the billing processes, working with various stakeholders to resolve any billing discrepancies and issues as they arise to minimize impact to customers and revenue.
Ensuring billing processes are robust through:
Deploying necessary controls to prevent and detect any abnormalities, and controls to ensure compliance with policies and guidelines.
Monitoring operations SLAs (service level agreements) to ensure targets are met with prompt corrective, detective, and preventive measures taken to minimize impact to customers.
Promptly addressing any billing concerns and issues.
Ensuring all operational processes are documented with SLA defined.
Constantly reviewing work practices, processes, and procedures to improve customer service and operational efficiency through process improvements, simplification, digitization, and automation initiatives.
Driving automation initiatives, including working with IT or Digital team to provide requirements for the automation initiatives.
Leading the team in user acceptance testing (UAT) for such automation.
Skills for Success
Bachelor's Degree in Business, Accounting, or IT related discipline
Minimum 5 years work experience in financial or business operations
Work experience in leading a team of co-workers and in dealing with multiple stakeholders
Business process analytical skills are essential for this role
Proficient in MS Excel, MS Word, and PowerPoint
Experience in handling Billing operations, projects, or UAT testing is preferred. Prior work experience in the Telecommunication industry is an added advantage. Involved in work that requires analyzing processes and data for improvements and executing changes.
Join us on our mission to continue defining the future of financial services. Apply Now!
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
How many years' experience do you have as a manager/team lead?
How many years' experience do you have as a Billing Manager?#J-18808-Ljbffr