Manager, Customer Success (Analytics & Insights)

Details of the offer

Manager, Customer Success (Analytics & Insights)Full-time
As an Analytics & Insights Manager, you will be an information resource expert within the FMCG industry, providing dedicated support to assigned clients across Malaysia. You will collaborate closely with operations and account teams to help client users leverage the suite of products/services and make informed business decisions. Assignments can range from brand performance analyses to thought leadership sharing with top-level executives.
Be the day-to-day contact of Retail Measurement Services clients. You will advise clients on RMS resources and tools, data standards and analyses, audit and calculation methodologies, and other information services.
Deliver analyses, charts, and reports that are clear, concise, and meaningful to clients. Engage effectively with multiple clients at a time to ensure that deliverables meet/exceed expectations of timeliness and quality.
Conduct regular reviews with Client Service and Operations teams to monitor service delivery KPIs involving response times, quality levels, and workflow efficiency. Key contributor role in identifying process improvement opportunities.
Manage a team of 3-4 executives, guiding them with their analysis to ensure it provides clear actionable recommendations to clients.
Maintain timely communications with account teams and senior management to keep stakeholders up-to-date on client requirements and call out any issues/risks. Document records of client inquiries and resolutions into activity logs and Knowledge Base file shares.
Support senior management in developing Thought Leadership case studies.
Successful candidates can look forward to a comprehensive training program.
Minimum Requirements:
University degree in Business, Economics or related field; Marketing specialization is a plus
3-4 years of experience in market intelligence and research analysis. Experience within the FMCG industry would serve as an advantage.
Excellent written and verbal communication; English proficiency is a must
Highly competent in MS Excel and PowerPoint (pivot tables, functions, charts)
Aptitude for numbers and meticulous
Resourceful problem-solving and collaborative team player
Experience in solution and process automation by leveraging technology
Customer-oriented with good people skills; you will interact with a diverse group of clients
Able to prioritize a varied workload to manage concurrent deadlines while maintaining accuracy
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
For more information, visit NIQ.com
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.#J-18808-Ljbffr


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