Manager, Customer Success

Details of the offer

ABOUT US
As Southeast Asia's #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable.
Our mission? To move things across Southeast Asia better than anyone else. We're focused on making next-day delivery a reality for all.
#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.
Learn more about Teleport here:
https://www.home.teleport.asia/
SALARY RANGE :RM9,700 - RM12,000
A DAY IN A LIFE
As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:
To analyze data and internal operations flow to provide accurate commercial-related reports for internal and external use
Manage and ensure high quality of content / presentations / messaging issued to customers, including but not limited to SLA reports, Monthly Business Reviews, and others
To look at internal systems and processes for the development of automation to capture data for daily consumption and analysis, for eg. tracking and reporting for SLA, rejection records, re-planed MAWBs
Analyze load factor to increase utilization rate
Route planning for new sectors exporting from JHB and PEN and etc
Develop a dashboard for monitoring and optimization of performance, including but not limited to Rejection rate, Load factor, Parcel profile and others.
Develop project plans, timelines, and budgets
Ensure that project outcomes meet quality standards and align with business objectives
Conduct regular project status meetings and provide updates to stakeholders
Conduct project post-mortems to identify lessons learned and areas for improvement
SKILLS & REQUIREMENTS
These are minimum-requirement skills and a 'must-have' for the role: (If any, otherwise you can skip)
Strong stakeholder management
Critical thinking to move with intent and urgency
Project management experience - preferable to have worked in an commercial
Minimum 6+ years experience working in Commercial department
Ideally experience in SEA region
Preferable to have worked in change management
Customer focused mindset
Excellent data analytics, excel expertise
At Teleport, we're all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you're passionate about making a difference, we'd love to hear from you!#J-18808-Ljbffr


Nominal Salary: To be agreed

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