This job is all about managing the Bank's payments merchant portfolio strategically. You might like this job because it involves transforming insights into actions, leading a team, and optimizing customer engagement through analytics.
Full-Time
Job DescriptionStrategic PlanningDevelop the Bank's strategic and tactical plans for payments merchant portfolio management and optimisation initiatives. This includes initiatives to increase revenue per merchant, product holdings per merchant, activation of dormant customers, proactive churn retention, and deepening relationships.
Develop and maintain the standard operating procedures for the merchant portfolio management operations and activities.
Work with the analytics team to conduct merchant cohort analysis to understand their behaviours such as transactional activities, profitability, and seasonality.
Transform customer and market insights into actions such as target customer identification, needs-product/solution mapping, preparing campaign/engagement toolkits, and customising commercial offers for execution.
Align with product/business teams to ensure product, marketing, and distribution strategies are in line with our portfolio management plans at the individual merchant and portfolio levels.
Lead and manage a team to proactively manage the Bank's merchant portfolio to deliver results-driven solutions.
Execute the portfolio customer engagement activities across channels, continuously fine-tuning ways to maximise customer engagement via the right channel, right time, and right approach.
Perform post-execution analysis on what worked, what didn't, lessons learnt, and how we could do better to improve our subsequent portfolio optimisation initiatives.
Create and maintain weekly, monthly, and quarterly merchant portfolio performance monitoring dashboards based on key performance indicators (KPIs).
Job Requirements5 years and above relevant work experience in payments, merchant services, merchant acquiring, portfolio management, business development, product management, solution-based selling, or marketing.
Strong commercial acumen with proven track records in establishing successful partnerships with the ability to conceptualise venture ideas and execute various forms of partnership models.
Previous experience in payments, fintech, wallets, point of sale (POS), or merchant acquiring solutions would be an advantage.
SkillsAdvanced Analytics
Payment Service Provider
Payments Industry
Marketing Management
Campaign Management
Business Development
Company BenefitsAll officers, clerical staff, and non-clericals employees are entitled to apply for sundry loan/financing, subject to meeting the stipulated terms.
Employees are entitled to 1/2 day of paid leave on their actual date of birth if it falls on a working day to enable them to leave work early.
10 consecutive working days for employees who are participating in national or international sporting events.
The Bank provides the Employee Housing Financing and Car Financing Scheme at preferential rates for employees.
Employees who have completed 1 year of service with the Bank are eligible to apply for educational financing.
Employees are able to achieve lateral and vertical career growth opportunities by applying for internal job openings.#J-18808-Ljbffr