Manager (Pricing), Used Car – New Projects (Contract) Posting Date : 16 Dec 2024 | Close Date :16 Mar 2025
Responsibilities:
Pricing and Evaluation
Analyze and determine the value of vehicles accurately
Ensure that purchased vehicles can be resold at a profit and allocated to Retail with profitability
Provide competitive pricing based on accurate information from inquiries
Identify cars accurately by brand, model, variant, and model changes (inspection)
Gather information on the new car market, including stock availability, discounts, and news about model changes
Study and analyze trends in the used car market
Team Supervision and Support
Lead, motivate, and support a team of inspectors & retail to achieve individual and team sales targets
Monitor team performance and provide regular feedback
Conduct regular team meetings to discuss performance, share updates, and address any issues
Sales and Customer Service
Develop and implement strategies to maximize sales and customer satisfaction
Handle escalated customer calls and resolve issues promptly
Ensure the team follows a customer-centric approach and adheres to the highest standards of customer service
Training and Development
Conduct training sessions for new hires (on existing process flow) and ongoing training for existing team members
Identify skill gaps and provide targeted coaching to improve performance
Keep the team updated with new product information, sales techniques, and industry trends
Reporting and Analysis
Track and analyze key performance metrics, such as call volume, conversion rates, and sales figures
Prepare and present regular reports to management on team performance and areas for improvement
Use data to identify trends and develop strategies to enhance team effectiveness
Process Improvement
Develop, monitor and enforce the SOP for the processes within the used car department
Collaborate with other departments to streamline processes and improve overall business operations
Compliance and Quality Assurance
Ensure the team adheres to all company policies, industry regulations, and quality standards
Conduct regular call monitoring and quality assessments
Address any compliance issues promptly and implement corrective actions
Requirements:
Minimum bachelor's degree in Business Administration, Marketing, Automotive Management, or related field
Minimum 5 years' experience in Automotive Industry specifically in the used car market
Familiarity with new car market supplies, offers, and discount factors will be an added advantage
At least 2 years in a supervisory or team lead role with strong leadership and motivational skills
Ability to analyze data, manage multiple priorities, and make strategic decisions within fast-paced environments
Excellent communication and interpersonal skills
Sub Specialization:Engineering; Others
Type of Employment:Permanent
Minimum Experience:5 Years
Work Location:Selangor
Salary Range:10000 - 15000#J-18808-Ljbffr