Manager, Retail Operations
Location: Kuala LumpurTime Type: Full timePosted on: 30+ Days AgoJob Requisition ID: 23040097Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact on the business, and in exchange, we support our people's career ambitions. We pledge to make Eastspring a place where you can Connect, Grow, and Succeed.Principal Duties and Responsibilities:Review and improvise any operations or system gaps in existing processes. Involve actively in system enhancements with all the stakeholders.Support digital projects which cover brainstorming and testing. Provide BAU support post go-live.Support and work closely with all IUTAs related to operations, including automation of daily booking, reconciliation, commission, and ensure all queries are properly handled.Monitor smooth processing of regular saving investments, income distribution, and distributors' remunerations.Establish operations procedures and system flow for any new guidelines or products.Responsible for regulators reporting, regional reporting, and any ad-hoc requests.Assist in liaising and guiding Service Provider to perform daily or ad-hoc operation tasks.Ensure SLA turnaround time is delivered within the policies by service providers and counterparties.Assist on any audit requests from regulators, auditors, and GWIA.Job Specifications:
QualificationsPreferable degree/diploma in related areas (i.e. Investment, Accountancy, Business, Economics, Finance, etc.).ExperienceAt least 3 years of relevant experience in the financial or Asset Management industry.Experience in operations processing, problem solving, and follow-up cases.Knowledge/ Skills/ AbilitiesProactive, organized, and resourceful.Good communication and interpersonal skills to effectively interact with colleagues, team and external parties of all levels.Interested in streamlining and automating manual processes.Eastspring is an equal opportunity employer.We provide equality of opportunity and benefits for all who apply and perform work for our organization irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time/fixed-term work, or any other status protected by applicable law.About Us
Eastspring is an international asset manager with Asia at its core. We offer investment solutions across equity, fixed income, multi-asset, quantitative, and alternative strategies to institutional and individual investors globally.As the asset management business of Prudential plc, we have built an unparalleled presence across Asia over the years. We are also a signatory to the UN-supported Principles of Responsible Investment, incorporating environmental, social, and governance (ESG) considerations in our investment processes.We are proud to be a member of the 2023 GEI Gender Equality Index. The reference index measures gender equality across five pillars: female leadership and talent pipeline, equal pay and gender pay parity, inclusive culture, sexual harassment policies, and pro-women brand. Our inclusion in this global index is a testament to our commitment to nurturing diverse talent.#J-18808-Ljbffr