Overview
To develop and establish overall office administrative system for the Sales Department.
To form, lead, and manage a team of Sales Operations.
To establish and constantly review business processes – Standard Operating Procedure (SOP).
To establish a systematic and organized reporting system.
To ensure the Department is in full compliance with the company's quality certifications.
To drive and cultivate Sort, Set in Order, Shine, Standardize, Sustain (5S) culture.
Responsible for Customer Setup, Order to Cash, and Demand Planning.
Responsible for setting up and managing an organized office administration system.
In compliance with Human Resources (HR) rules and regulations.
Handle disciplinary issues.
Control and monitor office expenditure.
Maintain and upkeep of the sales office.
Oversee the overall Sales Operations team.
Manage a successful team covering Assistant Manager (AM) to Customer Assistant (CA) levels.
Ensure the team consistently meets or exceeds daily performance metrics.
Act as liaison/partner within the sales team and internal customers.
Manage inventory for glove samples.
Standard Operating Procedure (SOP) / Work Instruction (WI) / Structured On-The-Job Training (SOJT) establishment and review.
Responsible for the development, implementation, and analysis of SOP/WI/SOJT for sales processes.
Product item creation – Bill of Materials (BOM) / Finished Goods (FG) creation.
Maintain accurate customer pricing.
Establish and manage an efficient and detailed reporting system.
Contract & agreement filing.
Track departmental Key Performance Indicators (KPI) on a monthly basis.
Provide monthly sales forecasts to the relevant departments.
Handle internal and external audits to ensure business operations and processes are in compliance with ISO certifications.
Requirements
Bachelor's Degree in Business Administration or any equivalent work experience.
Minimum 8 years working experience in sales operations management, including demonstrated success in improving sales and operations processes.
Order fulfillment process monitoring and understanding actions/steps needed to ensure order fulfillment.
Pipeline management – understanding the needed adjustments to improve sales performance down the sales funnel.
Operation activities & Information Technology (IT) platform management (build report(s) that inform the sales team and leaders on historical, current, and anticipated results).
Customer Relationship Management (CRM) and database software management systems.#J-18808-Ljbffr