WHY US?
PAIDcoaching and mentoring by experts in your field
Positive environmentwith helpful and friendly colleagues
Strong learning and development plans for your career growth
Strategic locationwith direct access topublic transport
High pay and legal company
Position Summary:
Customer Service helps company customers/users with their inquiries through inbound calls, chats, and emails focusing onTaiwan/Hong Kong/Singapore/CHmarket. Therefore, we are seeking candidates who are well-versed inMandarin and English(compulsory). Proficient in Cantonese is a plus point.
Salary:Basic + KPI + allowances (Based on interview performance, education qualification, and working experience)
Benefits:inclusive EPF, SOCSO, EIS, ANNUAL LEAVE, MEDICAL LEAVE
Requirements:
Education:SPM and above(SPM, Foundation, Diploma, Degree etc)
Experience:not required(Free & Professional Training provided)
Language(s):Mandarin, English(Cantonese is a plus)
Customer service experience is an advantage (chance to gain higher basic salary)
DUTIES AND RESPONSIBILITIES:
Handleinbound/outboundenquiries, feedback and provide resolutions to customers over thephone, email or via chatrelating to renowned product.
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
Provide a high level of professionalism and competent customer service.
Able to communicate effectively with customers in a friendly and polite manner.
More Benefits:
Recognition
MultinationalCompany, with a friendly & helpful culture
Office locatednearby shopping malls and housing area- easy access from public transport
Good career advancement
Insurance coverage
TalentConsult is a recruitment agency. We will assist you throughout the whole interview process (Including assessment and job application)
APPLY NOW!
Company InformationRegistration No. 202004003387#J-18808-Ljbffr