Mandarin Player Support Executive

RESPONSIBILITIES
Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
Handling multiple concurrent chat and email interactions while addressing frequent interruptions from emails and social media.
Identifying, correcting, and advising on technical issues in the customer's computer, mobile app, and/or video game console.
Identifying trends in customer problems and providing clear feedback to team members based on independent testing.
Escalating real-time issues to client/supervisor.
Translating Mandarin to English and vice versa.
Writing reports and minutes in Mandarin and/or English.
Requirements
Fluent in English and Mandarin (native).
Willingness to work on weekends and public holidays with a fixed schedule.
Strong written and verbal communication skills in English and Mandarin to liaise with Mandarin-speaking associates.
Ability to deliver excellent customer service utilizing soft skills.
Able to understand games from a gamer's perspective and provide in-depth gaming and PC/console troubleshooting support.
Ability to solve and analyze information accurately and efficiently.
Team player.
Preference for candidates with a strong interest in games, but fresh graduates or those without customer service and gaming experience are welcome.
Benefits
Opportunities for promotion.
Casual dress code (e.g., T-shirts).
Medical benefits.
Regular hours, Monday to Friday.#J-18808-Ljbffr