Job DescriptionAbout UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar.
Across its platforms, We have four Customer Service Centres for , Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.In this Role, youll get toResponsible for the user experience quality of the product for the MENA marketsMeasure and monitor the overall experience level of the country through data analysis, user research, and other methods and produce reportsAnalyze user experience data and find critical issues behindLead local user research projects (such as interviews, usability testing, surveys, etc.)
and identify product opportunities and pain pointsConduct competitor analysisImprove the quality of user experience by leading local and global projects and collaborating with diverse teams to implement recommended improvementsSupport headquarters and other regions to complete user experience testing projects or support through leading freelancersWhat you'll Need to SucceedBachelor degree or above, major in psychology or data-related is a plusAt 3 years working experience related to product operations/growth, user research, and user experience designerExperience in E-commerce industryProficient in English at a professional level, both written and spoken; Arabic is plus.Familiar with local user preferences and habits.Familiar with user research methods, such as competitive analysis, usability testing, in-depth interviews, focus groups, A/B testing, and survey researchAble to establish positive relationships with key stakeholders Capable of independently planning, executing, and monitoring projects, ensuring timely delivery within allocated resources.Able to identify problems through data analysisDemonstrates independent thinking and possesses a deep understanding of the essenceDisplays a proactive approach and is driven by achieving results.Customer-focused with a willingness to learn through hands-on experience.Why We offer a stage to unleash your full potential and drive global impact.
As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace.
Everyone is on a trip, whether it's a career trip or a life trip.
At , you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.Whats more?Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functionsInternal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impactWe provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.We encourage flexible work arrangementHave fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.Clickto learn more about What makes Click to learn more about This is a Trip Where Both Your Career and Life Can Flourish!Find out more job opportunities at Have a good trip, and see you soon!