MAXIS CUSTOMER CARE EXECUTIVE (OFFICE HOURS) - IMMEDIATE HIRING !
!Position : Maxis Customer Care Executive (Inbound)
Working Days/ Hours : Monday - Friday (9.00am to 6.00pm)
Employment Type : 3 Months Renewable Contract (based on performance)
Intake : 16th January 2025
Salary Package:
Basic Salary: RM 2,800
Language Allowance: RM 350 (If applicable)
Overtime
Paid Training
Medical Insurance Coverage
Hospitalization Leave
Medical Leave
Statutory Contribution (EPF/SOCSO/EIS)
Job Description:
Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems to the satisfaction of the customer.
Respond to customers' queries in a timely, friendly and professional manner through voice channels.
Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact.
Schedule, assign or act on any required customer follow-up in accordance with call center guidelines.
Maximize opportunities to up-sell or cross-sell company products and services in accordance with guidelines given.
Initiate or propose work process improvements and participate in any service initiatives for increased effectiveness and productivity.
Maintain confidentiality and integrity on the organization's customers data.
Job Requirements:
SPM, Diploma or Bachelor Degree in any field.
Minimum 1-2 years of contact centre experience is required.
Excellent communication skills in English and Bahasa Melayu, both written and spoken.
Customer oriented with good listening skills, and computer literate.
Candidate must be able to attend interview immediately and to start on 16th January 2025 (in case shortlisted).
Possess own transport is an added advantage.
Fully vaccinated with Covid-19 Vaccination.
Only shortlisted candidates will be notified.#J-18808-Ljbffr