You Lead the Way.
Weve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways.
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.
Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success.
Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day.
And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Go above and beyond at a company that sets the standard for customer-first service.
How will you make an impact in this role?Reviewing transactions processed by Customers ensuring that they are in line with the Card Acceptance Policy to prevent losses to both the Customer and American ExpressDeliver outstanding customer serviceOffer custom solutions and negotiate a positive outcome for the customer and American ExpressKeep pace with the ever-changing world of business transactions, identify new trends and develop continuous process improvementsMeet and exceed quality goals, compliance regulations and productivity targetsDocument necessary informationMinimum QualificationsDemonstrate personal excellence and resiliency by remaining positive and calm in difficult situationsDisplay a passion to serve by delivering extraordinary service in every interaction with our customersAble to make good, sound judgementThe ability to work in a fast-paced environment as well as multitask and re-prioritise on a regular basisStrong interpersonal, communication and listening skillsExcellent negotiation, influential and resourceful skillsAnalytical and problem-solving skills with strong attention to detailOutstanding organizational and time management skillsGrowth mind-set and willing to learn new thingsPreferred QualificationsStrong command of English both written and verbal coupled with the ability to articulate information clearly and effectivelyWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life.
Benefits include:Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid or onsite arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
