Job SummaryEntity:Finance
Job Family Group:Procurement & Supply Chain Management Group
Job Description:
ThemyProcurement Leadrole is responsible for delivering a strong user and supplier experience by managing and resolving complex procurement queries, including identifying areas of improvement in the process.
The main purpose of the role is to provide quality support to business end users and suppliers and ensure the compliant procurement process is adhered to.
Some of your responsibilities include:
Acting as the 2nd line to identify, resolve, and develop solutions to the most complex queries and systemic operational problems which cannot be resolved by the Level 1 helpdesk team.
Proactively deepening collaboration with the Level 1 helpdesk teams and the myProcurement Digital Experience team.
Playing a key role in identifying areas of improvement across S2P processes and collaborating with various Operational Excellence teams e.g.
myProcurement Digital Experience, S2C Excellence team, and P2P Operational Excellence team to improve GBS Procurement's ability to execute within Procurement systems and operations.
Analyze data and conduct root cause analysis in cases of ambiguous and challenging issues and identify opportunities to improve S2P processes with the goal of reducing the need for future support.
Supporting the myProcurement Manager in reporting, data analysis, and insights along with initiating actions to drive better performance, reducing the number of recurring tickets and improving overall user and supplier experience.
Supporting the myProcurement Manager in escalation handling and working with cross-functional teams for the highest priority issues/highest sensitivity cases.
Contributing to the implementation of the Excellence & Experience and myProcurement organization's strategy by delivering on the priorities of the organization.
Supporting the myProcurement Manager in work optimization within the Team, delivering against the targets set in the Performance Management framework.
Experience and Qualifications:
Relevant educational background or equivalent experience.
6-8 years of experience in Procurement Operations or equivalent.
Expert in source to contract and procure-to-pay systems and processes, preferably with 2-3 years of Ariba experience.
Experience in developing training content.
Led and implemented continuous improvement initiatives, experienced in project work.
A deep understanding of the Procurement Organization.
Excellent communication and interpersonal skills.
Experience leading and implementing strategic solutions within cross-functional teams.
Able to handle high volume and wide variety of activities.
Strong conflict resolution skills.
Demonstrated ability to work cross-organizationally to resolve complex issues.
Experience working cross-culturally in an international environment.
Resilient and experienced in working in a multi-faceted environment.
Uses influence and communication skills to enable planning and decision making.
Benefits:
A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued.
Possibility to join our social communities and networks.
Learning opportunities and other development opportunities to craft your career path.
Life and health insurance, medical care package.
And many other benefits.
We are an equal opportunity employer and value diversity at our company.
We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.
Don't hesitate to get in touch with us to request any accommodations.
Travel Requirement:No travel is expected with this role.
Relocation Assistance:This role is not eligible for relocation.
Remote Type:This position is a hybrid of office/remote working.
Skills:Agreements and negotiations, Analytical Thinking, Building sustainability, Category spend profiling, Category Strategy, Commercial Acumen, Communication, Cost modelling, Decision Making, Digital fluency, Market Analysis, Negotiation planning and preparation, Sourcing strategy, Stakeholder Management, Supplier Selection, Sustainability awareness and action, Value creation and management.
Legal Disclaimer:We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status.
Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).
If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.#J-18808-Ljbffr