MYS CTSM KL - Call Monitoring Analyst (Wealth Management) CANTONESE LANGUAGE - Hybrid
Apply remote type Hybrid locations Kuala Lumpur Selangor Malaysia time type Full time posted on Posted Yesterday time left to apply End Date: January 13, 2025 (30+ days left to apply) job requisition id 24799854Citi Global Wealth (CGW)brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.We're currently looking for a high caliber professional to join our team asOfficer, Compliance Business Control Analyst - Hybridbased in Kuala Lumpur, Malaysia.Job Purpose:Responsible for conducting surveillance monitoring reviews to support the Investments and Insurance business across APAC. Review work includes Data analysis, report, documents and Voice logs. Job role is an integral part of the support function that ensures compliance approved sales process.In this role, you're expected to:Review and disposition of alert triggers based on investigation results; investigations could involve document/call reviews, analyze client behaviors based on client KYC, account info, customer surveys etc.Listen to voice logs (Investment/Insurance Call Monitoring), particularly for Hong Kong market.Document exception findings, tracking of corrective actions and its completion at individual alert level and at review level.Prepare trend analysis and surveillance reports for management reporting.Provide feedback and coaching on correct phone sales process to Sales Representatives.Provide consultations to other internal departments on sales process and branch operational matters.Report and document the Quality of Work report of Sales Representatives.Continuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process/compliance gaps.Review and update of policies and unit procedures.Implementation of processes and procedures on compliance matters.Knowledge/Experience/Technical skills:At least 3 to 4 years of banking experience in consumer banking products and processes.Prior experience in a customer service, sales or compliance would be an advantage.Good understanding of sales advisory regulations.As a successful candidate, you'd ideally have the following skills and exposure:Bachelor's degree or equivalent work experience.Excellent judgment and assessment skills.Excellent communication skills:Confident, concise, clear and impactful.Written and oral formats, including presentations to audiences ranging from senior managers, regulators, auditors to analysts as evidenced by the ability to concisely and meaningfully explain and support research conclusions, both in written and verbal formats.Excellent work ethic (respectful, honest, considerate, self-motivated, can reliably work independently, works well under pressure, readily adapts to changing work priorities, and is accountable).Excellent organization and prioritization skills.Able to multitask.Proficient in MS Office.Being multilingual is an advantage ( Cantonese listening skill is mandatory ).Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Take the next step in your career, apply for this role at Citi today.https://jobs.citi.com/deiJob Family Group:Compliance and ControlJob Family:Business ControlTime Type:Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi .#J-18808-Ljbffr