Requirement:-Any Experienced candidatesare welcome to apply!
- Fluency inTraditional Mandarin(speaking, reading, and typing) is required.
-Average Englishcommunication skills.
- Willingness to work5 working days with 2 off days (8:30pm - 8:30am) including public holidays.
- Able to work inKL Sentral(fully on-site office, easily accessible by LRT and MRT).
- Interest in customer service or theAirline industry.
- Ability to proactively and independently work towards meeting targets and goals.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Job Description:
- Handle daily inbound calls and emails regarding general customer inquiries, complaints, comments, feedback, and other issues related to the services.
- Understand customer inquiries and ensure they are addressed or routed through the appropriate channel, such as customer support teams for ticketing, baggage handling, or special assistance.
- Demonstrate a strong customer service orientation and take responsibility for ensuring customer satisfaction, particularly in resolving issues related to flight bookings, loyalty programs, and travel disruptions.
- Provide appropriate solutions or alternatives in an effective and polite manner to resolve customer inquiries related to airline services, such as flight cancellations, rescheduling, refunds, payment issues, promotions, and other travel-related concerns.
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Your application will include the following questions:
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a Customer Service Role?
Which of the following languages are you fluent in?
How would you rate your Mandarin language skills?
Do you have customer service experience?
How would you rate your English language skills?
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more?
Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people.
Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX:
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint.
We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce.
Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry.
Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.#J-18808-Ljbffr