Officer, Customer Service

Details of the offer

School leaver (SPM/STPM)andfresh graduate -Certificate/Diploma/Bachelor graduates in Customer Service, Mass Communication, Public Relation, Hospitality & Tourism, Marketing and Business programs will be considered.
The ideal candidate must be physically presentable with a high-confident appearance, sociable, and a fun-loving character.
Good interpersonal communication, especially in English (spoken and written).
IT-savvy and familiar with Microsoft Office (Word, Excel, PowerPoint).
Team player and eager to learn new things in the shopping centre industry.
Able to work on shifts and on public holidays.
Primary Responsibilities
Deal directly with customers either face-to-face, via telephone, or electronic channels.
Constantly updated and equipped with crucial information to address enquiries promptly (e.g., directory, campaigns, procedures, loaned items).
Manage loaned items to customers by maintaining their record, hygiene, and workability (e.g., wheelchairs, power scooters, strollers).
Manage customer-related campaigns and programs (e.g., games/redemptions).
Record and process enquiries, feedback, complaints, applications, and requests via established forms, databases, and systems.
Re-direct all enquiries or issues to the person-in-charge or department and follow up on behalf of the customers for closure.
Perform customer verification and keep records of customer details, interactions, transactions, and actions taken for future reference.
Perform rotational walkabouts in the shopping centre to observe and collect information as well as to provide mobile guest services to customers.
Liaise with safety personnel and ensure the first-aid boxes at Customer Service Counters are valid and available as needed.
Manage marketing inventory and perform stock-take exercises to ensure the inventory database is updated and reliable for reference.
Prepare routine or ad hoc reports and provide administrative assistance to the Marketing team.#J-18808-Ljbffr


Nominal Salary: To be agreed

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