Online Chat Support Representative

Job Description:

Media Prima Berhad is seeking a dynamic and customer-centric Online Chat Support Representative to join our team in George Town, Penang. As an Associate Level position, the ideal candidate will have a minimum of 3 years of experience in a similar role.

Responsibilities:- Provide timely and accurate responses to customer inquiries via online chat- Troubleshoot and resolve customer issues efficiently and effectively- Utilize knowledge base and resources to provide comprehensive assistance to customers- Ensure customer satisfaction through exceptional service and problem resolution- Collaborate with other team members to share knowledge and best practices- Maintain a positive and professional attitude at all times

Requirements:- Adaptability to changing customer needs and technology platforms- Strong work ethic and dedication to providing excellent customer service- Demonstrated leadership and communication skills- Ability to effectively present information and solutions to customers- Proficiency in typing and computer skills- Fluency in written and spoken English

Benefits:- Visa sponsorship for eligible candidates- Life insurance coverage- Vision insurance benefits- Opportunities for ongoing learning and development

Equal Opportunity Statement:Media Prima Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: ********

If you meet the requirements and are ready to join a forward-thinking company that values personal and professional growth, we encourage you to apply for the Online Chat Support Representative position at Media Prima Berhad today.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.