Online Client Support Assistant

Job Description:

We are looking for a passionate and resourceful Online Client Support Assistant to join our team at Malaysia Airports Holdings Berhad in Kuala Lumpur. As an Entry Level position, this part-time role requires at least 1 year of experience in a similar role.

Responsibilities:
- Provide online support to clients through various communication channels such as email, chat, and social media
- Assist clients with inquiries, issues, and feedback in a timely and professional manner
- Conduct research to provide accurate and relevant information to clients
- Negotiate with clients to find mutually beneficial solutions
- Collaborate with internal teams to ensure seamless client experience
- Maintain client records and documentation accurately
- Assist in developing and implementing client support strategies
- Stay up-to-date on industry trends and best practices in client support

Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field
- Strong communication and interpersonal skills
- Excellent negotiation skills
- Ability to conduct thorough research
- Proficiency in Microsoft Office and CRM software
- Ability to work independently and as part of a team
- Passion for providing exceptional client support
- Resourceful problem-solving skills

Benefits:
- Dental insurance
- Travel & spending expenses
- Travel opportunities

Working Environment:
At Malaysia Airports Holdings Berhad, we value building strong relationships with colleagues, clients, and partners. You will have the opportunity to work in a collaborative and supportive environment where your contributions are valued.

Equal Opportunity Statement:
Malaysia Airports Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: ********

If you meet the requirements and are excited about the opportunity to join our team as an Online Client Support Assistant, we encourage you to apply before the deadline. We look forward to reviewing your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.