Online Client Support Associate

Job Description:

We are looking for a motivated and reliable Online Client Support Associate to join our team at SIRIM Berhad in Johor Bahru, Johor, MY. As an Associate Level position, you will be responsible for providing excellent customer service and support to our online clients. This is a part-time role with a requirement of 4 years of experience.

Responsibilities:
1. Respond to online client inquiries and provide timely and accurate information.
2. Assist clients with navigating the online platform and troubleshooting any technical issues.
3. Collaborate with internal teams to address client concerns and ensure a seamless experience.
4. Monitor client feedback and implement strategies for continuous improvement.
5. Conduct strategic planning to enhance the online client support process.
6. Innovate new ways to streamline online client interactions and increase customer satisfaction.
7. Maintain a high level of professionalism and confidentiality when dealing with client information.

Requirements:
1. 4 years of experience in online customer support or a related field.
2. Excellent communication and interpersonal skills.
3. Strong problem-solving abilities.
4. Ability to work independently and as part of a team.
5. Strategic planning skills and a knack for innovation.
6. Proficiency in using online communication tools and platforms.

Personality Traits:
Motivated and reliable.

Soft Skills:
Strategic planning and innovation.

Benefits:
- Vision insurance
- Company equipment
- Free food

Working Environment:
At SIRIM Berhad, we promote work-life balance and employee well-being. Our goal is to provide a supportive and inclusive environment where all employees can thrive.

Deadline to Apply:
July 14, 2024

Equal Opportunity Statement:
SIRIM Berhad is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.