Online Client Support Representative

Job Description:

As an Online Client Support Representative at S P Setia Berhad in George Town, Penang, MY, you will be responsible for providing exceptional customer service to our clients through online channels. You will serve as the main point of contact for clients who have inquiries, issues, or feedback, and will work to ensure their satisfaction and continued loyalty to our company.

Responsibilities:1. Respond promptly and professionally to client inquiries via email, chat, or other online platforms.2. Address client concerns and escalate issues as necessary to ensure timely resolution.3. Provide product information, answer questions, and guide clients through our online services.4. Maintain accurate records of client interactions and transactions.5. Collaborate with other departments to resolve client issues and improve overall customer experience.6. Identify opportunities for upselling or cross-selling products and services to clients.7. Stay up-to-date on company policies, products, and services to provide accurate information to clients.8. Meet or exceed customer service goals and targets.

Requirements:1. Bachelor's degree or equivalent work experience.2. Minimum of 4 years of experience in customer service or client support.3. Excellent communication skills, both written and verbal.4. Strong problem-solving and conflict resolution abilities.5. Ability to work independently and as part of a team.6. Dedicated and adaptable personality traits, with a focus on cooperation and negotiation skills.7. Proficiency in using online communication tools and software.8. Willingness to learn and adapt to new technologies and processes.

Benefits:1. Company equipment provided for remote work.2. Training and professional development opportunities.3. Paid sick leave for part-time employees.

Working Environment:At S P Setia Berhad, you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. Our team is dedicated to providing exceptional service to our clients and values collaboration and innovation in all aspects of our work.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement:S P Setia Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.