Online Customer Care Specialist

Job Description:

Fraser & Neave Holdings Bhd is seeking a part-time Online Customer Care Specialist to join our team in George Town, Penang, MY. As an Associate level position, the ideal candidate will have at least 3 years of experience in customer service, preferably in an online setting. The successful candidate will be energetic, hardworking, and possess strong problem-solving and creativity skills.

Responsibilities:1. Respond to customer inquiries and resolve issues in a timely and professional manner through online communication channels such as email, chat, and social media.2. Provide product information, assistance with orders, and troubleshooting support to customers.3. Proactively identify and address potential customer concerns to prevent escalations.4. Collaborate with other departments to ensure a seamless customer experience.5. Maintain accurate records of customer interactions and transactions.6. Continuously seek ways to improve the customer care process and enhance customer satisfaction.

Requirements:1. Minimum of 3 years of customer service experience.2. Excellent communication skills, both written and verbal.3. Ability to work independently and collaboratively in a fast-paced environment.4. Proficiency in using online communication tools and platforms.5. Strong problem-solving skills and a creative approach to finding solutions.6. Energetic and hardworking attitude.

Benefits:1. Retirement plan.2. Profit sharing opportunities.3. Remote work flexibility.

Working Environment:At Fraser & Neave Holdings Bhd, we prioritize understanding and empathy in all interactions with customers. Our team values collaboration, innovation, and a customer-centric approach to providing exceptional service.

Equal Opportunity Statement:Fraser & Neave Holdings Bhd is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, disability, or any other protected status. We celebrate diversity and are committed to creating an inclusive work environment for all employees.

Deadline to apply: ********

Join our team and make a difference in the online customer care industry! Apply now to become a part of Fraser & Neave Holdings Bhd.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.