Online Customer Service Officer

Qualifications & experience Experience: Previous customer service experience is a plusCommunication: Strong speaking and writing skills with a friendly attitude. Able to speak English and BM, Chinese is a plus.Problem-Solving: Ability to solve problems and provide solutions quickly.Attention to Detail: Circumspective with details and accurate in record-keeping.Adaptability: Flexible and able to handle multitasking.Tech Skills: Experience with using computers and customer service software.Teamwork: Works well with others members and contributes positively motivation and vibe. Tasks & responsibilities Help Customers: Assist customers via phone call, email, WhatsApp and messengers, providing clear and friendly support.Solve Problems: Address and resolve customer issues and questions effectively.Know Our Products: Understand and explain our products and services to customers in details.Keep Records: Failing daily sales report and follow up as needed.Gather Feedback: Collect customer feedback and reply ratings and reviewsWork with Team: Cooperate with team members to ensure work efficiency Benefits High Salary: Competitive salary based on experience and qualifications.EPF, SOSCO, EIS: Comprehensive contributions to Employee Provident Fund (EPF), Social Security Organization (SOSCO), and Employment Insurance System (EIS).Bonus: Performance-based bonus structure.Public Holidays: Observance of 11 public holidays.