Online Customer Support Associate

Job Description:

MR DIY Group is seeking a detail-oriented and customer-focused Online Customer Support Associate to join our team in George Town, Penang, MY. As an Online Customer Support Associate, you will be responsible for providing exceptional customer service through various online channels, such as email, chat, and social media.

Responsibilities:1. Respond to customer inquiries and issues in a timely and professional manner.2. Resolve customer complaints and escalations, ensuring customer satisfaction.3. Provide product information, pricing, and availability to customers.4. Process orders, returns, and exchanges accurately and efficiently.5. Collaborate with other departments to address customer issues and improve the overall customer experience.6. Maintain accurate records of customer interactions and transactions.7. Continuously monitor and improve the quality of customer support services.8. Stay updated on product knowledge and company policies to provide accurate information to customers.

Requirements:1. Bachelor's degree in Business Administration or related field.2. 4 years of experience in customer service or a related field.3. Energetic and resilient personality traits.4. Strong decision-making and research skills.5. Excellent communication and interpersonal skills.6. Proficient in using online customer service tools and platforms.7. Ability to work independently and in a team environment.8. Fluent in English and Malay languages.

Benefits:1. Travel opportunities for top performers.2. Joining bonus for new hires.3. Paid time off (PTO) for vacation and personal days.4. Opportunities for career growth and advancement.

Working Environment:At MR DIY Group, we encourage a spirit of exploration and taking calculated risks for growth. We value innovation and creativity, and we strive to create a collaborative and supportive work environment for all employees.

Deadline to Apply:Interested candidates should apply by June 27, 2024.

Equal Opportunity Statement:MR DIY Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, or any other characteristic protected by applicable laws.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.