Online Customer Support Representative

Job Description:

Hartalega Holdings Berhad is seeking a motivated Online Customer Support Representative to join our team in George Town, Penang. As an Entry Level position, no prior experience is necessary, but we are looking for individuals who are driven and reliable to provide exceptional customer support service to our online customers.

Responsibilities:- Respond to customer inquiries via email, chat, and phone in a timely and professional manner- Resolve customer issues and complaints with empathy and efficiency- Provide product information and assistance with online purchasing- Assist customers with order tracking and shipment inquiries- Collaborate with other team members to provide a seamless customer support experience- Utilize creativity and teamwork to find solutions to complex customer problems- Maintain accurate records of customer interactions and transactions- Continuously strive to improve customer satisfaction and loyalty

Requirements:- Strong communication skills, both written and verbal- Excellent problem-solving abilities- Ability to work well in a team environment- Proficiency in using online customer service platforms- High school diploma or equivalent- Familiarity with e-commerce platforms preferred- Driven and reliable personality traits- Creativity and teamwork as soft skills

Benefits:- Life insurance coverage- Gym membership- Remote work flexibility

Working Environment:As an Online Customer Support Representative at Hartalega Holdings Berhad, you will have the opportunity to build strong relationships with colleagues, clients, and partners. Our team values collaboration and communication, creating a supportive and inclusive working environment.

Equal Opportunity Statement:Hartalega Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected category. We are committed to diversity and inclusion in the workplace.

Deadline to Apply: June 27, 2024

If you are a driven and reliable individual with a passion for customer service and teamwork, we encourage you to apply for the Online Customer Support Representative position at Hartalega Holdings Berhad today. Join us in providing exceptional online customer support to our valued customers!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.