Online Live Chat Assistant

Job Description:

We are looking for a dynamic and proactive Online Live Chat Assistant to join our team at Digi.Com Berhad in Kuala Lumpur, Malaysia. As an Online Live Chat Assistant, you will be responsible for providing excellent customer service and support to our online customers through live chat. This is a part-time entry-level position with the opportunity for growth within the company.

Responsibilities:
- Engage with customers in real-time through live chat to provide assistance, answer questions, and resolve issues
- Maintain a high level of customer satisfaction by providing timely and accurate responses
- Collaborate with other team members to ensure a seamless customer experience
- Identify and escalate any technical issues or customer feedback to the appropriate department
- Keep up-to-date with product knowledge and company policies to provide accurate information to customers
- Assist with other administrative tasks as needed

Requirements:
- 1 year of experience in customer service or a related field
- Independent and resourceful with the ability to work well under pressure
- Strong leadership and negotiation skills
- Excellent communication and interpersonal skills
- Proficient in using live chat software and other online tools
- Ability to multitask and prioritize tasks effectively
- Fluency in English and Malay is required

Benefits:
- Disability insurance
- Vision insurance
- Free accommodation

Working Environment:
At Digi.Com Berhad, we thrive in a culture that embraces change and responds resiliently to challenges. We value diversity and inclusion, and we encourage our employees to bring their unique perspectives to the table.

Deadline to Apply:
Please submit your application by September 6, 2024.

Equal Opportunity Statement:
Digi.Com Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.