Job Description:
We are seeking a reliable and driven Online Live Chat Manager to join our team at Perodua in Johor Bahru, Malaysia. As an Associate Level role, the successful candidate should have at least 5 years of experience in a similar position.
Responsibilities:- Manage the online live chat platform, engaging with customers in real-time to provide assistance and support- Monitor chat conversations, ensuring a high level of customer service and satisfaction- Collaborate with other departments to resolve customer issues and escalate when necessary- Analyze chat data and report on key metrics to identify trends and areas for improvement- Implement innovative strategies to enhance the online chat experience for customers- Train and mentor chat agents to deliver exceptional service and meet performance goals- Stay up-to-date on industry trends and best practices in online customer service
Requirements:- Strong communication and interpersonal skills- Proven experience in online customer service or chat management- Ability to think creatively and adapt to changing situations- Excellent problem-solving skills and attention to detail- Proficiency in computer skills and familiarity with chat software- Bachelor's degree in a related field preferred
Personality Traits:- Reliable: Ability to consistently deliver high-quality service to customers- Driven: Motivated to meet and exceed performance goals
Soft Skills:- Innovation: Ability to think outside the box and implement new ideas- Creativity: A knack for coming up with inventive solutions to challenges
Benefits:- Visa sponsorship for eligible candidates- Paid overtime opportunities- Profit sharing based on company performance
Working Environment:Join a team that embraces creativity in a culture that values fresh ideas and inventive solutions. Our work environment is dynamic and encourages collaboration and growth.
Deadline to Apply:Interested candidates should submit their applications by May 25, 2024.
Equal Opportunity Statement:Perodua is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
