**Job Title:** Online Live Chat Specialist
**Company:** Perodua
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
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### Job Description
Perodua, a leading automotive manufacturer committed to excellence and customer satisfaction, is seeking an energetic and proactive **Online Live Chat Specialist** to join our dynamic team. This entry-level position offers a unique opportunity for individuals passionate about customer service and communication to foster a positive brand experience in a part-time capacity.
### Responsibilities
As an Online Live Chat Specialist, you will be responsible for:
- **Customer Engagement:** Respond promptly to customer inquiries via live chat, ensuring high-quality engagement and a positive customer experience.
- **Problem Resolution:** Address customer concerns and issues effectively and efficiently, providing appropriate solutions or escalating issues when necessary.
- **Product Knowledge:** Maintain a comprehensive understanding of Perodua's products and services to offer accurate information and guidance to customers.
- **Data Management:** Log all customer interactions in the CRM system, ensuring accurate records of inquiries and resolutions for further analysis and reporting.
- **Feedback Collection:** Gather customer feedback and insights to relay to the management team to enhance service quality and product offerings.
- **Collaboration:** Work closely with various departments, including sales and marketing, to ensure seamless communication and resolution of customer issues.
- **Performance Metrics:** Meet or exceed key performance indicators (KPIs) related to customer satisfaction, response time, and issue resolution rates.
- **Training Participation:** Engage in ongoing training sessions to continuously improve product knowledge, chat techniques, and customer service skills.
### Requirements
To be considered for the Online Live Chat Specialist role, candidates must possess the following qualifications:
#### Essential Skills and Qualifications:
- **Education:** High school diploma or equivalent; additional qualifications in customer service or related fields will be an advantage.
- **Communication Skills:** Excellent written communication skills, with the ability to convey information clearly and concisely.
- **Technology Proficiency:** Basic computer skills and familiarity with CRM software; capable of using multiple software applications simultaneously.
#### Personality Traits:
- **Hardworking:** Demonstrated ability to put in the effort required to achieve goals and meet deadlines.
- **Resilient:** Ability to maintain a positive attitude and adapt to challenging situations and customers.
#### Soft Skills:
- **Critical Thinking:** Strong problem-solving skills with the ability to think independently and make sound decisions quickly.
- **People Management:** Ability to build rapport with customers, demonstrating empathy, patience, and understanding in all interactions.
### Benefits
- **Visa Sponsorship:** Assistance with work visa applications for eligible candidates.
- **Dental Insurance:** Comprehensive dental coverage to promote the health and well-being of our employees.
- **Retirement Plan:** Support for long-term financial planning through our retirement contribution program.
### Working Environment
At Perodua, we cultivate an entrepreneurial atmosphere even within our established organization. We empower our employees to take ownership of their roles, encouraging creativity and initiative while providing the support needed to excel and thrive.
### Application Deadline
Interested candidates are encouraged to apply by **September 19, 2024**.
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**Equal Opportunity Statement:**
Perodua is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at Perodua are based on merit, qualifications, and business needs, without regard to race, color, religion, gender, sexual orientation, age, marital status, or disability. We encourage applicants from all backgrounds to apply.
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If you are self-motivated, passionate about customer service, and eager to start your career with a reputable company, we invite you to join us as an Online Live Chat Specialist at Perodua!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
