Online Support Officer

Job Description:

Top Glove Corporation Berhad is seeking a part-time Online Support Officer to join our team in Kuala Lumpur, Malaysia. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role.

Responsibilities:
- Provide online support to customers through various platforms such as email, chat, and social media
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Collaborate with other departments to address customer concerns and provide solutions
- Monitor online reviews and feedback to identify areas for improvement
- Assist in developing and implementing online support strategies to enhance customer satisfaction
- Maintain accurate records of customer interactions and transactions

Requirements:
- Resourceful and independent with the ability to work effectively in a fast-paced environment
- Strong time management skills and the ability to prioritize tasks effectively
- Excellent communication skills and the ability to persuade customers to take desired actions
- Proficiency in using online support tools and platforms
- Bachelor's degree in a related field is preferred

Benefits:
- Training and professional development opportunities to enhance your skills and knowledge
- Employee discounts on company products
- Free accommodation for out-of-town employees

Working Environment:
At Top Glove Corporation Berhad, we uphold the highest standards of ethical conduct and integrity. We are committed to providing a supportive and inclusive work environment where all employees are treated with respect and dignity.

Deadline to Apply:
Interested candidates should submit their applications by September 13, 2024.

Equal Opportunity Statement:
Top Glove Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.