1. Operations Management
-Manage daily sales operations, ensuring efficiency and regulatory compliance.
-Resolve operational challenges promptly to maintain service quality.
-Optimize workflows with technology, automation, and SOPs to improve efficiency and reduce costs.
2. Business Development
-Expand pharmacy networks, introduce new services, and establish strategic partnerships.
-Analyze market trends to inform growth strategies and promotional campaigns.
-Boost revenue through new product lines, healthcare services, and improved customer loyalty.
3. Customer Service
-Oversee customer service teams, ensuring prompt support and high satisfaction levels.
-Develop protocols for handling feedback, complaints, and inquiries effectively.
-Address escalated issues and establish feedback loops to refine services.
4. Leadership and Team Management
-Lead and support teams in operations, stock purchasing, and sales administration.
-Ensure optimal stock levels and efficient inventory control.
-Foster a collaborative work culture focused on innovation and accountability.
5. Financial Management
-Manage budgets, monitor financial performance, and prepare forecasts.
-Identify cost-saving opportunities while maintaining service quality.
-Negotiate favorable terms with suppliers and vendors to optimize profitability.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-atomic-group-sdn-bhd-job-operation-and-business-development-lead-mandarin-speaker-rm3k-4k)
; Requirements:-
-Candidate must posess at least Diploma / Bachelor's Degree in Business Administration / Business Development / Operation Management or euqivalent
-Minimum 2-3 years of experience in operation management, business development within healthcare or retail pharmacy sector
-Able to handle chain and individual pharmacies and communities
-Required language: Mandarin and English
-Able to speak in the Public
-Flexibility to adapt to dynamic business needs and travel as required