Bookkeeping & Small Practice Accounting (Accounting)
Full time
As a member of the Operations team, the Operations Executive plays a key role to ensure that Discova meets and exceeds its goals and operates successfully.
The Operations Executive will work in partnership with the Operations Team Leader to execute the operational standards and requirements that will drive customer satisfaction and productivity.
This will involve the delivery of best-in-class service and memorable local experiences for the customer.
Your main responsibility is:
Book and operate tours with accuracy within budget.
Consistently follow Discova One-Best-Ways (OBWs) processes/procedures/systems across the accounts handled.
Make sure to keep strong relationships with suppliers.
Effectively cooperate with Tour Guides, Product, Sales, Reservation, Customer Experience, and Suppliers for seamless daily operations and overall service improvements.
Solve on-the-ground situations with initiative within the agreed process.
Be customer-oriented and help improve satisfaction as well as Net Promoter Score.
About you
The Essentials:
A Bachelor Degree or a degree in tourism and hospitality is an advantage.
Experience in a DMC or tour operator is an advantage.
Good command of both written and spoken English.
An understanding and belief in Responsible Tourism is desirable.
The Attributes:
Excellent organisational skills with the ability to be flexible and implement change when needed.
Strong communication skills, both written and verbal across a variety of cultures to a diverse range of people (customers, suppliers, team members, leaders).
Highly motivated, self-starter prepared to do whatever it takes to succeed.
High attention to detail.
Able to work under pressure, juggle multiple tasks, and work outside office hours when required.
Solution-focused and great at problem solving.
Able to work independently and within a team assisting team members to help everyone achieve results.
Personally aligned with Discova's company purpose and values.
About Us
As a leading global destination management company, operating in numerous destinations across Asia and the Americas, being a part of the Discova team means being in your element.
Discova holds responsible travel at its core, working responsibly with customers, host communities, and local business partners to offer the best value, highly rated experiences with customer satisfaction as a hallmark of their service.
What's in it for you:We are renowned internationally for having amazing perks and an even better culture.
We understand that our people are our most valuable asset.
It is the passion and dedication of our teams that keep the company on top of the industry ladder.
It's also why we offer some great employee benefits and perks outside of the norm.
Get in touch now and discover a world of possibilities!#J-18808-Ljbffr