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Role Responsibilities:
Provide hands-on level 2 support for both Windows and Linux operating systems, including server deployment, configuration, and patch management.
Implement and manage monitoring, alerting, and logging solutions to ensure continuous system health and optimal performance.
Analyze and optimize system performance to ensure reliability and scalability for cloud-hosted applications.
Perform routine server administration tasks, including managing Active Directory, DNS, DHCP, file and print services, and Group Policy configurations.
Configure and maintain server backup and recovery solutions to ensure data protection and business continuity.
Support ticket resolution and adherence to IT Service Management (ITSM) workflows.
Collaborate with development, operations, and QA teams to enhance software delivery and resolve issues.
Continuously update skills with the latest in Windows, Linux, and cloud environments, as well as industry best practices.
Requirements:
Bachelor's Degree in Computer Science, Information Technology, or a related field.
Minimum 3 years in Level 2 IT support or a similar role.
Familiarity with core banking, payments, and other financial applications is beneficial.
Hands-on experience in supporting Windows and Linux operating systems, including server deployment, configuration, and patch management.
Experience in monitoring, performance optimization and tuning.
Knowledge of Active Directory, DNS, DHCP, GPO, and other essential server management tools.
Familiarity with ticketing systems and ITSM workflows.
Self-motivated, reliable, and a good team player with strong communication skills.
Seniority levelExecutive
Employment typeFull-time
Job functionInformation Technology
IndustriesTechnology, Information and Internet#J-18808-Ljbffr