Operational Support (Kuala Lumpur Only)

Details of the offer

Before submitting your resume, please pay attention to the location – we will not be able to review your resume and provide feedback if you are not (in fact) located in the location of the vacancy.
POSITION SUMMARY:
We are looking for an enthusiastic professional to lead a team of Specialists, providing high-quality support and operational expertise. Reporting to the department Manager, you will oversee a team tasked with analyzing detailed operational data to conduct quality audits and ensure accurate data reconciliation. Your responsibilities include ensuring the team adheres to network and advertiser guidelines in areas such as compliance monitoring, payment reconciliation, partnership quality analysis, and other operational tasks. Additionally, you will gather data and insights from your team to ensure they have the right tools and follow efficient processes.
Key Responsibilities:
Create and execute operations training for new team members
Ensure operational capacity is aligned to business KPIs
Discover and monitor advertisers' information on websites and internal platforms utilizing internal tooling
Audit publisher websites, social media presences, and submitted data to ensure compliance
Analyze existing data and augment with additional data collection and analysis where appropriate
Maintain and build ongoing audit templates and ad-hoc audit templates
Create new and keep existing written documentation up to date
Propose improvements of system and process
Qualifications & Experience:
English fluency (at least Upper-Intermediate)
Some understanding of commercial operations and, ideally, experience estimating team capacity or advocating team needs
Detail-oriented, thorough, and meticulous
Attention to detail in order to identify and analyze errors
Strong time management and self-organization skills and ability to meet predetermined timeframes
Ability to work independently and with a team
Ability to accurately interpret complex documents and online policies
Basic understanding of HTML structure, ecommerce compliance, or invoicing is a plus; however, training will be provided
Why join us:
Close cooperation with the development team and client
Opportunity to influence product development
We cover English classes (with a native speaker)
Boost professional brand: you can participate in local conferences as a listener or as a speaker
Regular team buildings: have fun with teammates
Gifts for significant life events (marriage, childbirth)
Tech and non-tech Zazmic Communities: support and share experience with each other
Dear Candidate,
In an era of rapid technological advancement and the constant evolution of artificial intelligence, at Zazmi?, we believe in the importance of analyzing resumes not only through automated tools but also through interaction with a live recruiter. We value an individualized approach to each candidate and strive to make the hiring process more friendly and efficient.
Please note that Zazmi? reserves the right not to respond to a candidate's application if we conclude that the candidate does not meet our requirements for any reason. Thank you for your understanding and participation in our recruitment process.
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What are your salary and compensation expectations? (in US dollars)
Do you have any special requirements or preferences for benefits (for example, flexible hours, the ability to work remotely)?
Do you have a LinkedIn account?
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Nominal Salary: To be agreed

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