Job Title:Operations Administrator
Employment Type:Full time
Responsibilities:
Order fulfillment for all service orders - taking care of service order upon PO receipt till delivery, scheduling, and billing.
For contract PO - ensure PM servicing/additional jobs copes is planned and billed according to quotation.
Prepare service agreement and follow up with customers on the return signed service agreement.
Record all service orders and ensure all billing is completed as planned before month-end closing.
Scheduling:
Coordinate with contractor for work schedule.
Prepare service appointment related paperwork with customers (e.g. apply PTW, submit site required documents, name list, etc.).
Issue Purchase Requisition:
Check and verify all contractor costs before issuing PR for SCM issued PO, including Malaysia, Vietnam, and Philippines (all under ledger 5901).
Issue PR for spare parts purchase under comprehensive maintenance.
Warranty:
Handle warranty inquiries (e.g. checking warranty status for SG, Malaysia).
Verify extended warranty PO and coordinate with distributor to obtain UPS/user information for warranty cert.
Update SAP for the period of warranty extension UPS.
Process local warranty claim process and issue RMA; CPS IFAR for engineer.
Assist in knocking off spare parts used in comprehensive maintenance from SAP including Malaysia and Indonesia.
Quality Management System Commitment:
Implement the process approach and risk-based thinking.
Provide the necessary support to fully implement and sustain the QMS.
Communicate to the organization the importance of conforming to QMS requirements.
Engage, direct, and support individuals ensuring the QMS meets its goals.
Qualifications:
Advanced Diploma; Bachelor's Degree is a bonus.
More than 5 years working experience as an administrative executive.
ERP (SAP) proficient; Microsoft Office, high proficiency in Excel is a bonus.
Excellent communication, collaboration, and organizational skills.
Company InformationRegistration No. 199700376G#J-18808-Ljbffr