Responsibilities:
Oversee daily operations across all retail outlets to ensure smooth and efficient functioning.
Develop and implement operational strategies and policies in line with business goals.
Monitor store performance, including sales, profitability, and customer satisfaction.
Lead and mentor retail managers and teams, fostering a high-performance culture.
Identify training needs and support staff development to enhance productivity and service quality.
Collaborate with HR for recruitment, onboarding, and staff performance evaluations.
Sales and Revenue:
Work closely with the sales and marketing teams to drive sales and meet revenue targets.
Analyze sales data and identify areas for improvement.
Develop promotional strategies to boost store traffic and conversion rates.
Customer Experience:
Ensure exceptional customer service standards across all stores.
Address customer feedback and complaints promptly and effectively.
Inventory and Supply Chain:
Monitor inventory levels and ensure timely stock replenishments.
Work with suppliers and procurement teams to optimize the supply chain.
Compliance and Reporting:
Ensure all retail operations comply with company policies and government regulations.
Prepare and present operational reports to senior management.
Budgeting and Cost Control:
Develop and manage budgets for retail operations.
Implement cost-saving measures without compromising quality or service.
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Your application will include the following questions:
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as an Operations General Manager?
Do you have customer service experience?
Which of the following languages are you fluent in?
How would you rate your Bahasa Malaysia language skills?
How would you rate your English language skills?
Are you willing to undergo a pre-employment background check?
Company Overview:
Metrojaya chain has established a sound reputation for itself in the Malaysian retailing industry.
The group operates a chain of 7 department stores and over 70 specialty stores that occupy over one million square feet of retail space.
The cornerstone of our success has been our continued commitment towards designing a distinctive shopping environment for our customers, offering exclusive yet affordable fashion and household goods which go beyond the ordinary.#J-18808-Ljbffr