Position Responsibilities Leadership and Change Management -Provides direction and strategy to all District Managers to drive growth in the respective area.
-Set goals, monitors work, and evaluates results to ensure that objectives and operating requirements are met, and customer requirements are met or exceeded.
-Effectively provides leadership, communication, direction and talent development to the team and encourages the development of all staff to drive overall company success.
-Systematically cultivates and maintains long-term, collaborative relationship with key stakeholders and work closely with other Departments to achieve mutual goals.
-Keeps abreast with current issues affecting Branches and develops strategies to address these issues.
Outlet Operations -Leadership and direction to the Department by assisting the VP of Operations with the development of long range and annual plan, including forecasting and budgeting preparation.
-Direct and oversee operations activities and personal by guiding employees in achieving the goals and objective of the Company.
Monitor performance of retail operation, implement improvement plan when necessary.
-Review existing and establish new policies and procedures to streamline activities and standards to meet operational needs and requirements.
-Provide necessary training to staff to enhance skills and performance.
-Collaborate with other departments to enhance business systems or processes, such as customer service, logistic / supply chain and academy -Plan, propose, adopt and implement physical presence strategies.
-Carry out periodic analysis / study on outlets that covers cost effectiveness, COGS, Wastages, Labour Cost, Utilities, Sales / Product Mix, Service Time, Productivity and etc.
-Ensure to review processes periodically and take measures for fraud prevention, tighten security and safety.
Human Capital Planning -Provide scope for advancement and development of employees through training programme and development.
-Evaluating employee performance and providing feedback, coaching, counselling, motivating and discipline.
Setting objectives and identifying employee training needs.
-Recognizing employee achievements and encouraging excellence in the work environment.
Customer Service -Resolving customer issues as needed -Conduct periodic customer satisfaction survey to further improve service delivery.
-Review customer needs and explore innovative means to meet/exceed their expectations in services.
Lean Management -Ensure all outlets practise this by optimizing resources to reduce redundancy, improve productivities and to achieve cost effectiveness (Labour Cost, Wastages and Utilities).
-Set goals, develop, and drive strategic and operational plans based on trend analysis and local market knowledge to ensure effective execution.
[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-zus-coffee-job-operations-manager-0] Qualification and Experiences -Possess at least a Degree in Business Administration; Hospitality Management; Catering Management or any other relevant fields.
-At least 10 years working experience in FandB including minimum 5 years in managerial position managing 50 – 80 outlets.
-Possess good leadership and people management skills.
-Excellent interpersonal, communication, planning and negotiation skills.
-Proactive and customer oriented.
-Excellent computer skills and proficiency in excel, word, powerpoint.
-High level understanding and in-depth knowledge of FandB industry.
-Leadership through influence and effective conflict resolution.
-High tolerance for ambiguity.
-Analytical and meticulous.
-Excellent problem-solving skills.
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