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Job ResponsibilitiesProvides direction and strategy to all District Managers to drive growth in the respective area.
Set goals, monitors work, and evaluates results to ensure that objectives and operating requirements are met, and customer requirements are met or exceeded.
Effectively provides leadership, communication, direction, and talent development to the team and encourages the development of all staff to drive overall company success.
Systematically cultivates and maintains long-term, collaborative relationships with key stakeholders and works closely with other Departments to achieve mutual goals.
Keeps abreast with current issues affecting Branches and develops strategies to address these issues.
Outlet OperationsLeadership and direction to the Department by assisting the VP of Operations with the development of long-range and annual plan, including forecasting and budgeting preparation.
Direct and oversee operations activities and personnel by guiding employees in achieving the goals and objectives of the Company.
Monitor performance of retail operations and implement improvement plans when necessary.
Review existing and establish new policies and procedures to streamline activities and standards to meet operational needs and requirements.
Provide necessary training to staff to enhance skills and performance.
Collaborate with other departments to enhance business systems or processes, such as customer service, logistics/supply chain, and academy.
Plan, propose, adopt, and implement physical presence strategies.
Carry out periodic analysis/study on outlets that covers cost effectiveness, COGS, Wastages, Labour Cost, Utilities, Sales/Product Mix, Service Time, Productivity, etc.
Ensure to review processes periodically & take measures for fraud prevention, tighten security and safety.
Human Capital PlanningProvide scope for advancement and development of employees through training programs and development.
Evaluating employee performance and providing feedback, coaching, counselling, motivating & discipline.
Setting objectives and identifying employee training needs.
Recognizing employee achievements and encouraging excellence in the work environment.
Customer ServiceResolving customer issues as needed.
Conduct periodic customer satisfaction surveys to further improve service delivery.
Review customer needs & explore innovative means to meet/exceed their expectations in services.
Lean ManagementEnsure all outlets practice this by optimizing resources to reduce redundancy, improve productivity, and achieve cost effectiveness (Labour Cost, Wastages & Utilities).
Set goals, develop, and drive strategic and operational plans based on trend analysis and local market knowledge to ensure effective execution.
Company Overview
Hospitality & Tourism - 1,001-5,000 employees
ABOUT ZUS COFFEE: For many, coffee is a daily need.
Specialty coffee, however, is often seen as a luxury, something you treat yourself to only on special occasions.
We started ZUS Coffee to change this perception.
With the best quality ingredients, high-level coffee brewing technology, and an innovative business model, we're evolving the concept of coffee consumption to make specialty coffee affordable for everyone, every day.#J-18808-Ljbffr