**Job Title:** Operations Manager - Work from Home
**Company:** Sime Darby Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Mid-to-Senior Level
**Experience Required:** 8+ years
### Job Description
Sime Darby Berhad is seeking an experienced and motivated Operations Manager to join our remote team. This pivotal role is designed for an individual who thrives in a fast-paced environment, possesses strong leadership skills, and is passionate about driving operational excellence. As part of our mission to prioritize quality in all aspects of our work, products, and services, the Operations Manager will oversee various operational processes, manage teams, and implement strategies to enhance efficiency and productivity.
### Key Responsibilities
1. **Strategic Operations Management:**
- Develop and implement effective operational strategies to meet business goals and ensure quality standards.
- Monitor and evaluate operational performance metrics to drive continuous improvement.
- Collaborate with cross-functional teams to align operational strategies with overall company goals.
2. **Team Leadership and Development:**
- Lead, mentor, and inspire a remote team, fostering a collaborative and results-driven work culture.
- Conduct regular performance reviews, identifying areas for improvement and implementing training solutions.
- Facilitate effective communication among team members to promote cooperation and engagement.
3. **Process Optimization:**
- Analyze current operational processes and identify inefficiencies; recommend and implement process enhancements.
- Establish and maintain standard operating procedures (SOPs) that reflect best practices and compliance requirements.
- Drive initiatives for cost reduction and improve resource allocation.
4. **Project Management:**
- Oversee multiple projects simultaneously, ensuring timely delivery and completion within budget.
- Utilize project management tools to track progress and report on project status to stakeholders.
- Manage risk assessments and develop contingency plans to mitigate potential issues.
5. **Customer Relationship Management:**
- Collaborate with sales and customer service teams to improve customer satisfaction and address concerns effectively.
- Analyze customer feedback to identify trends and implement improvements in operations that enhance the customer experience.
6. **Reporting and Analytics:**
- Prepare and present regular reports on operational performance, progress on strategic initiatives, and key metrics to senior management.
- Leverage data analysis to inform strategic decisions and operational adjustments.
### Requirements
**Educational Background:**
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Master's degree or professional certification (e.g., Six Sigma, PMP) is an advantage.
**Experience:**
- Minimum of 8 years of experience in operations management or related field, with a track record of successful team leadership.
- Experience in a remote or hybrid work environment is preferred.
**Skills:**
- **Technical Skills:** Proficient with operational management software and tools, data analysis, and reporting packages.
- **Soft Skills:**
- Strong presentation skills with the ability to convey complex ideas clearly and persuasively.
- Excellent cooperation and team-building skills, able to work effectively with diverse teams remotely.
**Personality Traits:**
- Driven, resilient, and proactive mindset, with the ability to navigate challenges and lead by example.
- Adaptability to changing business environments and priorities.
### Benefits
- Profit sharing and joining bonus.
- Vision insurance.
- Opportunity to work in a dynamic, quality-focused environment.
### Work Environment
At Sime Darby Berhad, we foster a culture of excellence and commitment to quality. As an Operations Manager, you will prioritize quality in every aspect of our work, ensuring that we meet and exceed expectations in our processes and services.
**Application Deadline: October 7, 2024.**
Sime Darby Berhad is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome applications from all individuals who meet the qualifications.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
