Operations Senior Executive/Executive

The Role
We're looking for an enthusiastic and proactive candidate to join the Operations Team. In this role, you will play a vital part in driving the overall efficiency, effectiveness, and scalability of the Versa App.
The Responsibilities:



-Operations Support



-Manage 1st-level operational cases while ensuring timely follow-up and resolution from both internal and external stakeholders


-Identify root causes of various system issues identified by customers and internal stakeholders


-Perform checks on transactions, app pushes, and other key operations for accuracy and compliance


-Configure selected app features, handle manual adjustments, and ensure operational continuity for the Versa App


-Support feature rollouts, app updates, and product testing with cross-functional teams


-Input key data, ensure data accuracy across reporting tools and dashboards


-Manage relationships and communication with our partners Ops Team




-Project Coordination



-Document key workflow processes and identify solutions to improve the team's efficiency


-Undertake ad-hoc projects and assignments 


(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-versa-asia-job-operations-senior-executive-executive)
; Requirements:-


-Bachelor's degree in Business, Finance, Operations, or a related field



-Minimum of 1-year working experience in product in a startup or similar style environment



-Good understanding of business operations



-Able to use data-driven approaches to solve problems



-Strong communication and organizational skills


-Able to work independently and prioritize tasks effectively


-Comfortable handling routine tasks with good attention to detail