Full time
Hong Kong ASO (Administrative Services Only) handling customer inquiries and providing assistance in Employee Benefits Claims line.
Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and works towards resolving them in a timely and satisfactory manner.
Marsh and McLennan Companies (MMC)is seeking candidates for the following position based in theKuala Lumpur Shared Services Operations Office :
Operations Specialist - Employee Benefits Contact Centre (Supporting Hong Kong)
What can you expect?
Be a part of a regional operational shared service center
Interact with diverse colleagues and stakeholders from various lines of business within MMC
What is in it for you?
Career Development and Training Opportunities
Explore opportunities to work on regional and global projects
Conducive Smart Office work environment
We will count on you to:
Registration, Processing and Adjudication of claims within turnaround time.
Compute claims settlement and verify reimbursements from members/panel providers are correct.
Diligently monitor and follow-up on unsettled claims with members and/or outstanding information from clients/panel providers.
Provide quality customer service to clients over phone call or email.
Follow up customer calls where necessary.
Manage claims status, claims dispute, enrolment process, program details and all account management tasks.
Handle email correspondences, and liaise with internal & external clients positively for effective problem resolution to ensure smooth running of all daily operation matters.
Resolve client's enquiries efficiently and escalate problems/issues promptly.
Ensure final outputs (calls, emails or tasks) are of good quality and consistent with the Standard Operating Procedures and Service Level Agreement assigned.
Support ad-hoc tasks as assigned.
Be a Team Player to ensure claims KPIs are met.
What you need to have:
Technical Skills
Good Proficiency in using MS Office (Excel, Word).
General Skills
Basic understanding of claims (outpatient/in-patient claims) or Employee Benefits programs.
Understand Insurance terminology.
Good work ethics with high level of integrity, detail-oriented, compliant and process-driven.
A team player who is hardworking, able to prioritize and meet deadlines.
Possess good problem-solving ability and interpersonal skills.
Strong organizational and time management skills.
Able to work independently within TATs and contribute as a team player.
Strong oral and written communication skills.
Must be able to work in a high-stress environment.
Prior Experience
Entry level candidates are encouraged to apply.
Education/Qualification
Candidate must possess at least a Bachelor's degree preferably in any field.
What makes you stand out:
Minimum 2-3 years' experience in working on claims operation.
Insurance knowledge (Life or Employee Health Benefit).#J-18808-Ljbffr