Operations Specialist, Creative Services - Workflow, Global Business Services KLJob ID: 91707
Areas of Work: Business Operations
Employment Type: Permanent Full-Time
The Company
Bain & Company is a global consultancy that helps the world's most ambitious change makers define the future.
Across 64 cities in 39 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries.
Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today's urgent challenges in education, racial equity, social justice, economic development, and the environment.
The Department
Creative Services, part of Bain's global Marketing organization, specializes in providing high-quality presentation design services supporting our consulting teams and practices.
The Role
Based in our Global Business Services hub in Kuala Lumpur, as an Operations Specialist for workflow management you are the first point of contact in Creative Services for client teams and business partners for design requests and support.
ResponsibilitiesSupport client teams and business partners to assess, prioritize and allocate resources for design requests.
Support design requests, ensuring expectations are aligned, and that design requirements are met within established deadlines.
Autonomous and confident in balancing competing demands and making quick decisions.
Troubleshoot and problem solve workflow systems or process issues.
Accurately track project information, and timesheet data in accordance with department KPIs and service agreements.
Knowledge, Skills and AbilitiesDemonstrate command of fundamental principles and techniques of design.
Provide timely responses and routing of incoming work.
Balance day-to-day request needs with a high-degree of organizational and interpersonal skills.
Build and maintain a customer-centric, trusting and collaborative partnership with stakeholders.
Excel individually and within collaborative teams to create and apply Workflow guidance.
RequirementsStrong knowledge of using Microsoft Office (PowerPoint, Excel, Word) and a working knowledge of Adobe Creative Suite.
Fluency in written and spoken English.
Bachelor's degree or an equivalent combination of education, training and experience.#J-18808-Ljbffr