Order review:Verify sales orders are entered completely and correctly with all corporate required documentation and information, including but not limited to, export compliance forms, letters of credit, freight forwarder information, shipment and payment terms, correct ship to / bill to addresses, accurate pricing and product compatibility.
Problem solve technical issues and/or escalate to Service Desk as needed.
Communicate with Factory ECOs to validate correct export compliance requirements on a per order basis.
% of time: 60%
Availability communication:Provide customers, sales, and global admins with information on stock availability of parts upon request and assist BPEN planner with communication of product lead times.
Attend weekly revenue meetings to provide OA support with clearing orders for on-time shipments.
% of time: 20%
Customer communication:Effectively communicate order status to customers and relevant sales personnel.
Monitor scheduled ship dates and provide customer order acknowledgments and updates within internal guidelines and procedures.
Notify customers, sales representatives and distributors of any delays.
Notify customers of shipment.
% of time: 20%
Qualifications
Excellent written and verbal communication skills
Strong attention to detail, excellent organization skills, and ability to manage multiple tasks and responsibilities
Ability to work with global team and collaborate as a team to achieve overall company goals
Capability to work independently while showing strong ability to problem solve, organize, and prioritize work load
EDUCATIONAL/EXPERIENCE REQUIREMENTS
Prior work experience in Order Administration, Finance, Marketing/Sales and Customer Service/support.
Minimum 4-5 years experience with an integrated ERP system.
SAP experience a plus.
Working knowledge of Microsoft suite and accounting programs.#J-18808-Ljbffr