Order Management (Executive)Location:Kuala Lumpur, Malaysia
Company:BASF
Job Field:Logistics & Supply Chain Management
Job Type:Permanent
Job ID:109405
Objectives of the Position:
The Executive, Order Management, will execute the customer order management processes with a consistent high level of service across ASEAN, ANZ, Taiwan for the Customer Service.
Main Tasks:
Execute the Customer Order Management processes set up in KL Hub with the different models & interfaces.
Processing of sales and purchase orders from various customers in a timely manner.
Service contact for assigned countries – monitor order status and provide update information to the countries and customers.
BL draft checking (for LC orders, 3rd party supplier orders and key customer orders).
Manage Insurance Certificate (if necessary).
Follow up BL receipt status based on ETD.
Collection of Original Bill of Lading and other documents from goods suppliers.
Provide full and accurate required documents to customers.
Upload / maintain documents in SAP for audit trail.
Support documents for internal and external audit purpose.
Register all and follow-up with all non-conformances in the NCM system to ensure a quick and efficient customer response.
Participate proactively in new workflow for on time & accurate documents.
Ensure that delivery capability and reliability of all orders.
Ensure that a minimum internal cycle time of order processing is achieved by improving the process wherever possible.
Verifying pricing with Marketing and execute & monitor all guidelines implemented.
Troubleshooting and problem solving.
Process debit and credit notes wherever applicable (BU).
Requirements:
Education:
Bachelor degree or High Diploma preferably in Business or Supply Chain Management.
Working Experience:
2-4 years relevant experience in supply chain management, including hands-on experience in order management and shipping document handling.
Technical & Professional Knowledge:
Supply Chain Management / process knowledge, SAP (SD module) experience, operational order management including shipping documentation, foreign documentary trade, good communication skills.#J-18808-Ljbffr