Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Job purposeTo oversee the Order to Cash team driving performance and ensuring compliance with policies and procedures.
This role requires strong leadership and strategic thinking.Duties and responsibilities Lead and manage the OTC team, ensuring timely and accurate processing of orders and invoices.
Manages monthly closing activities by reviewing related journal entries and reporting.
Responsible in hiring and training for new hires.
Ensure meeting clients' expectation in term of service quality.
Review the accuracy of customer master data maintained in the SAP system and ensure supporting documents are saved in share drive.
Review the accuracy of vendor master data maintained in the SAP system and ensure supporting documents are saved in share drive.
Review desktop procedure from time-to-time.
Develop and implement processes to enhance operational efficiency.
Monitor team performance and provide regular feedback and coaching.
Act as the primary point of contact for escalated sector issues and complex inquiries.
Collaborate with other departments to improve cross-functional processes.
Prepare and present reports to management on team performance metrics and review team members' KPIs.
Allocate job tasks to team members and arranging backup within the team.
Support in audit activities.
Qualifications Degree in Accounting with minimum 5 years or more in OTC relevant experiences or full set of accounts.
At least 5 years in SAP experience.
MNC share service exposure is preferable.
Good communication skills in written and spoken in Mandarin & English.
Computer literally especially excels basic and intermediate level (Pivot, formula) words and presentation skills.
Project management skills will be value added.
Personality with responsible, tactful, good in communication and problem solving skills.
Able to work under pressure during month end closed and ad-hoc support as and when required.