KEY ROLES & RESPONSIBILITIES Operational Efficiency Oversee and manage all aspects of cafe operations to ensure smooth and efficient functioning Monitor food quality and ensure compliance with health and safety regulations Monitor and control operating costs, including staff wages, utilities and suppliers Ensure compliance with FRC policies and procedures Maintain a clean, organized and visually appealing store environment Conduct Regular Site Visit to assess performance, identify areas for improvement, and offer recommendations to enhance operations Staff Management Recruit, train & supervise a team of associates and support staff, including cashiers, waiters, supervisor, kitchen and individuals who fall under your jurisdiction or supervision Provide guidance, motivation and ongoing coaching to staff members Conduct regular performance evaluations and address any performance issues Sales & Customer Service Develop and implement strategies to achieve sales and profit goals Monitor sales Ensure exceptional customer service standards are maintained at all times Resolve customer complaints or concerns promptly and effectively Inventory and Stock Management Oversee the inventory management process including stock ordering, receiving, replenishment Manage inventory levels and ordering processes.
Implement efficient stock rotation and waste reduction strategies Conduct regular stock audits and maintain accurate records of inventory Coordinate with the procurement team to ensure timely availability of products Verify supplies arrive timely with quality control check with external suppliers/vendors and preparations of paperwork Marketing and Promotions Collaborate with marketing team to develop and execute marketing strategies Plan and execute promotional activities to drive customer traffic and sales Monitor the effectiveness of marketing initiatives and adjust strategies as needed Administrations Analyze sales data, customer feedback and market trends to identify opportunities for improvement Prepare regular sales & performance reports for management Responsible for making sure all complaints and feedback are reported to GM Hold and document monthly meetings, food tasting etc and conduct all meetings as needed Make recommendations to management regarding pricing, products assortment and promotions.
Ensure data confidentiality and adherence to data protection regulations Collaborate with HR team for Hiring, payroll and human resource related matters Manage Business Licensing / Renewal Prepare any documentation as needed for the relevant department Requirements Graduate with Diploma and above At least 3years of managerial experience in the Food & Beverage Industry or customer services in the hospitality industry Experienced with food safety and inventory management procedures Able to handle pressure, work in shifts Work on WEEKENDS & PUBLIC HOLIDAY is a Must Team player, Confident, Service Oriented, Flexible, Positive, Creative Proficient in computer applications Proven management & leadership skills with exemplary organizational, time management, communication Effective communication skills.
(Proficient English and Chinese are required)