**Responsibilities**:- Taking detailed notes and liaising with the District Manager and other HQ departments.- Reporting directly to the District Manager of all issues (Company operational targets, through ensuring a consistency of operation, product delivery, customer service and approach) and takes prompt corrective action where necessary or suggests alternative courses of action.- Liaison between HQ and outlet level staff, ensuring that all communications are passed down in a timely manner.- Managing daily operations such as providing support and guidance to all PIC within the locations assigned.- Coaching Outlet Supervisor in managing shifts which include daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.- Check, follow up and ensure team member attendance is recorded.- To ensure that there is sufficient manpower and headcount at their respective outlet to have a smooth flow on daily operation.- Ensuring that all Trainings are completed on time and follow up on the staff progress at the location.- Participating in meetings and able to supervise the outlet schedule and operations.- Ensure all outlets are compliant with operational standards, and company policies.- Investigate, report, coach and take necessary actions towards misconduct issues that come across under their supervision.- Be able to meet deadlines on preparing documents, reports and updating records.- Ensuring the highest levels of customer service. Supporting your employees to enable them to be accountable for delivering good customer service.- Review sales performance data of respective outlets and maximize sales opportunities by looking out for other business opportunities to ensure sales targets are met.- To ensure cash handling at ZUS location is implemented following the company standards.- Performs additional duties and responsibilities as required or requested.**Requirements**:- Must possess at least a Diploma/Degree in any disciplines and minimum 5 years of retail experience in managerial level- Computer literate with good command of both written and spoken English and Malay.- Excellent interpersonal skills, time management, data analysis, detail-oriented and problem-solving skills.- Strong leadership and coaching skills.- Positive attitude and willingness to learn.- Possess own transport and willing to travel.- Willingness to work overtime and Public Holiday if required.**Salary**: RM3,000.00 - RM4,000.00 per month**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Fixed shift
